Refund policy
Return Window
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
How to Start a Return
To initiate a return, email us at support@youroyster.io. We offer refunds in the following cases:
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You changed your mind about the cards.
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The cards arrived damaged.
Return Requirements
If You Changed Your Mind
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The cards must be unused and in their original packaging.
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You must include the receipt with your return.
If the Cards Are Damaged
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Provide a photo of the damaged cards and your receipt when requesting a return.
Return Shipping & Address
Once your return is approved, we’ll provide a return shipping label and instructions.
Returns should be sent to:
Oyster Cards
10900 Research Blvd
Ste 160C PMB 1004
Austin, TX 78759
Important: Items sent back without prior approval will not be accepted.
Refund Processing
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Once we receive your return, we will inspect it within 5 business days.
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If approved, we’ll issue your refund.
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Refunds may take up to 10 business days to appear on your card or bank account. If it takes longer, reach out to us.
Questions?
We’re happy to help! Contact us at support@youroyster.io.